Moretta Footwear Warranty

We want you to be confident in your footwear purchase.

Moretta footwear products are fully warranted to the original owner against defects in materials and workmanship for 12 months.

The warranty does not cover natural wear and tear, or damage caused by misuse, accident, modification, unauthorised repair or failure to follow care instructions.

This warranty does not affect any other statutory rights.

The 12 month warranty is valid from the date of purchase. Please keep your receipt as proof of purchase, this will be required in the event of a warranty claim.

If you believe the Moretta footwear you have purchased is defective and the purchase was made from our website, please follow the links below and answer a few questions.

To authorise your return you will need to have ready:

Image of your original receipt / Shires website order number

Photos of:

  • the whole product
  • the inside of the footwear showing article number (long boots)
  • the defects you are wishing us to be aware of

To continue your claim against your warranty please answer these questions:


How long ago did you purchase your items?