Please note only goods purchased on https://shiresequestrian.com/ can be returned using the procedure outlined below. Goods purchased from https://shiresequestrian.com/ cannot be returned to a store stocking Shires Equestrian products, and goods purchased via a store cannot be returned directly to Shires Equestrian. All goods must be accompanied with a valid proof of purchase and returns form that can be downloaded on this Returns Form Link.
Goods ordered and subsequently returned will not be accepted unless by prior arrangement. Under such circumstances we reserve the right to deduct a 10% handling charge from the value of goods.
If products are received damaged, claims must be made within 14 days. If customers wish to return goods after having held them for over one calendar month, they will only be accepted if the product is faulty or defective in some way.
Any goods returned where Shires Equestrian have not arranged collection must be posted using a registered or traceable method and are the customer’s responsibility until they are received by Shires Equestrian.
Please contact us as soon as possible on 01568 613600 or Click Here to send us a message.
Unfortunately, we are unable to offer exchanges. If you wish to exchange a product for a different size/colour, please return the item to us for a refund and re-order online at https://shiresequestrian.com/
With the exception of defective products, we cannot accept returns of products which have been personalised at your request, products which have had the original packaging and labels removed, undergarments or products which have been used.
For health & safety reasons, goods must be returned in a clean condition. Riding hats are non-returnable.
Each product has been individually crafted to fit consistently according to our size guide.
Helpful tips to ensure you purchase the correct size;
1) Check the appropriate size chart to make sure the size you normally wear is consistent with our sizing.
2) How you wear our products plays a part in how you might want them to fit, so please consider this while making your purchase as you may need to size up or down accordingly.
If you already use and/or wear our products, then please continue to order the size you normally purchase. It is our intention to ensure consistency across our products and their sizing.
For further assistance, please call us on 01568 613600 or Contact Us here.