Delivery & Returns

Delivery

For deliveries to Mainland UK, products will normally be dispatched to you within 7 days on a 24hr or 48hr delivery service, however please allow 14 days around seasonal peak times.

All deliveries within mainland England, Scotland, Wales and Northern Ireland are via a parcel or courier service between the hours of 8am and 6pm, Monday – Friday. We do not dispatch on weekends or bank holidays.

Please note all orders will require a customer signature upon delivery. If you have any problems with your delivery then contact us on 01568 613600  or Contact Us.

For ex-Mainland UK orders, please refer to the cost chart below. Delivery times are usually 3 days from dispatch.

Delivery Charges

Dependant on delivery location we offer three special delivery options which can be seen below and selectable during the order process. 

 

Delivery Option (dependant on Country) Charge
UK Main (5- 7 working days) £   4.99
UK Main Long items (Products 7630 and 7632 are considered long items) (5-7 working days) £   14.99
Delivery when you spend over £100 or more  FREE

 

Country Charge
Northern Ireland  £         9.99
Highlands  £         9.99
Channel Isles  £         9.99
Austria  £       15.00
Belgium  £       15.00
Denmark  £       15.00
Finland  £       15.00
France  £       15.00
Germany  £       15.00
Italy  £       15.00
Holland  £       15.00
Poland  £       15.00
Portugal  £       15.00
Spain  £       15.00
Sweden  £       15.00
Ireland  £       15.00
Bulgaria  £       30.00
Czech Republic  £       30.00
Estonia  £       30.00
Hungary  £       30.00
Norway  £       20.00
Greece  £       20.00
Malta  £       20.00
Cyprus  £       20.00
Switzerland  £       20.00

 

For deliveries outside of these areas, please contact us on 01568 613600 for a quote and to advise us of your preferred freight company.

Returns

Please note only goods purchased on https://shiresequestrian.com/ can be returned using the procedure outlined below. Goods purchased from https://shiresequestrian.com/ cannot be returned to a store stocking Shires Equestrian products, and goods purchased via a store cannot be returned directly to Shires Equestrian. All goods must be accompanied with a valid proof of purchase and returns form that can be downloaded on this Returns Form Link.

Goods ordered and subsequently returned will not be accepted unless by prior arrangement. Under such circumstances we reserve the right to deduct a 10% handling charge from the value of goods.

If products are received damaged, claims must be made within 14 days. If customers wish to return goods after having held them for over one calendar month, they will only be accepted if the product is faulty or defective in some way.

Any goods returned where Shires Equestrian have not arranged collection must be posted using a registered or traceable method and are the customer’s responsibility until they are received by Shires Equestrian.

Please contact us as soon as possible on 01568 613600 or Click Here to send us a message.

Unfortunately, we are unable to offer exchanges. If you wish to exchange a product for a different size/colour, please return the item to us for a refund and re-order online at https://shiresequestrian.com/

With the exception of defective products, we cannot accept returns of products which have been personalised at your request, products which have had the original packaging and labels removed, undergarments or products which have been used.

For health & safety reasons, goods must be returned in a clean condition. Riding hats are non-returnable.

 

Each product has been individually crafted to fit consistently according to our size guide.

Helpful tips to ensure you purchase the correct size;

1)         Check the appropriate size chart to make sure the size you normally wear is consistent with our sizing.

2)         How you wear our products plays a part in how you might want them to fit, so please consider this while making your purchase as you may need to size up or down accordingly.

If you already use and/or wear our products, then please continue to order the size you normally purchase.  It is our intention to ensure consistency across our products and their sizing.

For further assistance, please call us on 01568 613600 or alternatively please call 01568 613600 or Contact Us here.

Faulty Goods

Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, we would expect goods to remain in good condition for six months during normal wear, however we are happy to accept them back for an assessment after this period by prior arrangement.