Customer Delivery Guide

SHIRES EQUESTRIAN
CUSTOMER DELIVERY GUIDE
ROYAL MAIL & PARCELFORCE

HELP KEEP YOUR
PARCELS SAFE

DELIVERY ADVICE

A simple step to help your Shires Equestrian order reach you safely.

We want your Shires Equestrian order to reach you safely.

We use Royal Mail and Parcelforce to deliver customer orders. Setting a delivery preference in advance can reduce missed deliveries and give the driver clearer instructions.

WHAT IS A
SAFEPLACE?

A Safeplace is a secure, weatherproof and accessible location at your property where an eligible parcel may be left if you are not in.

Good examples: an enclosed porch, a garage or a secure garden shed. Avoid exposed doorsteps, bins and locations visible to passers-by.

SET UP YOUR SAFEPLACE

Use the Royal Mail App to track and manage eligible Royal Mail and Parcelforce deliveries and set your delivery preferences.

  1. 1Download the free Royal Mail App using the official download page.
  2. 2Create an account or sign in.
  3. 3Open the account section and choose Manage account.
  4. 4Select Address and delivery preferences.
  5. 5Choose Safeplace, select a suitable location and save your preference.

DOWNLOAD THE ROYAL MAIL APP

Read Royal Mail Safeplace and delivery preference guidance

MORE WAYS TO MANAGE YOUR DELIVERY

Depending on the service and options offered for the parcel, you may also be able to:

CHOOSE ANOTHER DAY

Change the delivery date if another date is offered

USE A PREFERRED NEIGHBOUR

Arrange delivery to a neighbour where available.

CHOOSE A COLLECTION POINT

Select an eligible Post Office or delivery location.

TRACK YOUR PARCEL

Receive updates and check delivery information in the app.

PARCEL MARKED AS DELIVERED, BUT YOU CANNOT FIND IT?

Before contacting Shires Equestrian, please take a moment to:

  • Check the delivery update and any delivery photograph or location information.
  • Check your nominated Safeplace and any usual sheltered delivery spots.
  • Ask other household members whether they have taken the parcel in.
  • Check with nearby neighbours in case it was accepted on your behalf.

Still cannot locate it?

Please contact Shires Equestrian so we can help investigate the delivery with the relevant carrier.

Royal Mail guidance: tracking says delivered but the item has not been received

HELP US GET YOUR PARCELS TO YOU SAFELY

Set up your delivery preferences today.

SHIRES EQUESTRIAN

Thank you for shopping with Shires Equestrian.

For full details, please refer to the carrier's latest guidance. Options vary by parcel and service.