At Shires, we take great pride in the quality, craftsmanship and performance of our products. Each item is carefully designed, manufactured and tested to meet our high standards, ensuring excellent durability and long-lasting satisfaction.
Submitting a Claim
If a genuine manufacturing fault is identified:
• Do not return the item without prior authorisation.
• Complete the Warranty Form. Please clearly include proof of purchase and any relevant information relating to the product assurance policy.
• Our Customer Services team will contact you shortly with next steps.
Inspection Process
• We may request that the product be returned for inspection.
• Our Customer Service team will inform you if a return is required.
• If the product does not need to be returned, you must retain proof of disposal as customer services may require this.
• Do not dispose of any product until instructed by Customer Services.
Karben Riding Helmets
We are offering a replacement policy on all Karben Riding Helmets that have been damaged through impact and no longer usable. Proof of purchase is required and must be presented when making a claim under this policy
• Within 6 months of purchase: 50% discount on a replacement helmet.
• Between 7-12 months: 25% discount on a replacement helmet.
Please note:
Misuse, neglect, general wear and tear or helmets purchased more than 12 months prior to the claim are not eligible for the replacement policy.
Our Commitment
At Shires, we stand behind the quality of our products. We are committed to support our customers and ensuring that every customer enjoys the durability, comfort and craftsmanship that define our brand.
If you have purchased through our website, please complete the warranty form below. If you have purchased through one of our retailers, please contact them in the first instance.
Moretta Footwear
All Moretta Footwear is covered by a warranty policy for up to 12 months against manufacturing defects. This includes:
• Manufacturing or material faults
• Stitching or structural failures not caused by misuse or wear and tear
• Component defects (e.g. zips, fittings, buckles)
Please note:
Misuse, neglect, general wear and tear, failure to follow care instructions or items purchased more than 12 months prior to the claim are not eligible for warranty coverage.
Our Commitment
At Shires, we stand behind the quality of our products. We are committed to support our customers and ensuring that every customer enjoys the durability, comfort and craftsmanship that define our brand.
If you have purchased through our website, please complete the warranty form below. If you have purchased through one of our retailers, please contact them in the first instance.
