We hope you are happy with your purchase from Shires Equestrian. Should you wish to return any items, complete this form with details of the items and reason for returning.
To speed up the processing of your refund, please ensure that you fill in the account and invoice number - these details can be found on your packing note.
Please note that only items purchased on shiresequestrian.com can be returned directly to Shires Equestrian. Items purchased from a Shires Equestrian stockist must be returned to the same store.
Please follow the make a return link in the footer to start your return.
Damaged Goods
If any items have arrived damaged, please contact us within 14 days so we can arrange a replacement.
Get in touch by phone: 01568 613600, or Click Here to send us a message.
Please Note:
- Riding hats are returnable but please ensure that the hat is well protected when sent back to us and is still in the original packing with all labels attached. Any damage to the original hat packaging would result in us not being able to refund you and we would return the hat back to you.
- We are unable to offer exchanges. Please return the item to us for a refund and re-order online at shiresequestrian.com.
- Items must be returned in the original packaging with labels still attached.
- Except for defective items, we are unable to accept returns of items that have been personalised at your request.
- Items must be returned in a clean condition.
- Items are your responsibility until they are received by Shires Equestrian. We recommend returning items to us using a registered or traceable method.
- Postage will only be refunded if the returned item is deemed faulty upon inspection.
- If you believe your items to be faulty, please contact us so we can investigate further. Items will only be deemed faulty if it is a result of manufacture and not through normal wear and tear or misuse.
- You have 30 days to notify Shires Equestrian if you wish to return an item from receiving it. The item(s) must be returned within 14 days of notification.
- If the outer packaging of the product comes back to us damaged or has the returns label on it, a 10% restocking fee will be applied to your refund.
- There is a £5.95 fixed fee if you wish to return your items. If we deem the item as faulty as a result of a manufacturing issue, this will be refunded to you when we process your return.
Each product has been individually crafted to fit consistently according to our size guide.
Helpful tips to ensure you purchase the correct size;
1) Check the appropriate size chart to make sure the size you normally wear is consistent with our sizing.
2) How you wear our products plays a part in how you might want them to fit, so please consider this while making your purchase as you may need to size up or down accordingly.
If you already use and/or wear our products, then please continue to order the size you normally purchase. It is our intention to ensure consistency across our products and their sizing.
For further assistance, please call us on 01568 613600 or Contact Us here.
