With over 50 years of expertise, we’re committed to making high-quality rugs that last. That’s why every rug comes with a three-year warranty against defects in materials and workmanship.
If your rug develops a defect due to materials or workmanship within three years of purchase, we’ll repair or replace it, free of charge.
What’s Covered
• Highlander, Tempest and Typhoon turnout rugs, EQUI-FLECTOR® & Tempest exercise sheets and Highlander & Tempest stable rugs.
• Defects in materials or workmanship under normal use, including issues with waterproofing and breathability.
• Free repair or replacement of defective products.
• Support from our Customer Service Team for warranty-related issues.
What’s Not Covered
• Damage caused by misuse, accidents, improper care, modifications, or normal wear and tear.
• Wear, tear, or rusting due to weather or environmental conditions.
Warranty Period
The 3-year warranty starts from the date of purchase. Our 3-year warranty applies only to the original purchaser and is non-transferable. A receipt is required for all claims.
How to Submit a Warranty Claim
• For rugs purchased directly from Shires Equestrian, please submit proof of purchase and photos of the defect(s) [here].
• For rugs purchased from a Shires Equestrian stockist, please contact the stockist with proof of purchase and photos of the defect(s).
Important: In line with the Health and Safety at Work Act 1972, rugs must be cleaned before any repairs can be carried out. If a replacement is needed and the original product is unavailable, we may offer a comparable item of equal value. Your statutory rights are not affected.
