To return an order, please follow this link. To process a return, you will need

• Order Number

• Postcode

Once this has been filled in, please follow the steps to complete your return. Please ensure you select the return reason best suited to your return reason. This helps us determine any faults with the product

We accept returns on all items but please ensure the below.

• Items must be returned with no defects 

• Clothing must be unwashed.

• Items must be returned in original packaging with all labels still attached. Please do not stick anything on the original packing as this will void your return. The item(s) will be returned to you at your own cost.

• The item hasn't been personalised.

All items that are being returned must be clean and in the original condition they were when they left our warehouse. 

If an item arrives back to us dirty or not in the condition it was when it left our warehouse, we would be unable to process your return. This arrangement complies with the Health and Safety at Work Act 1974 and associated regulations.

We recommend when trying a rug on your horse for the first time, to have a clean lightweight rug underneath. This way, if you do find it doesn't fit, the item you wish to return is clean and the return won't be rejected when it gets back to us.

Please note, we request that the original delivery packaging is used to send items back. All packaging is designed for you to be able to reuse in the case of a return.

If you believe you have received a faulty item, please contact our Customer Services team. A clear description of the fault accompanied by images will be required. If we also believe that the item is faulty, we will request that you send it back to us. A replacement or full refund can be arranged for the item in question.

All sales items are returnable and fall under the same returns policy as all other items.

If a return doesn't meet our return conditions, it will be sent back to you and no refund will be issued.

Please ensure you fully complete your return. Labels will not be created until you process them at the final step.

If you are returning your item(s) for a refund, then a fixed fee of £5.95 will be required.

If you believe an item is faulty, please contact customer.services@shiresequestrian.com. If we deem the item as faulty, the return fee of £5.95 will be refunded when we receive the item(s) back in our warehouse.

Once your return has been received back into our warehouse, it will take approximately 2-3 days for us to process your return. Once your return has been processed, you will be notified with the approval or rejection of your return. 

If your return has been approved, please allow 3-5 working days for the money to appear in your account. All refunds will be sent to the original payment method that was used at checkout.

Your order will be returnable for 30 days after upon you receiving your order.

Unfortunately we are unable to offer exchanges. If you would like a different item, please return your original item(s) in line with our returns policy, and place a new order.

Unfortunately not. Returns must be processed individually.