Warranty FAQs
Yes, select products are covered by a limited warranty against manufacturing defects. Please refer to the Product Assurance page for more details.
The warranty covers defects in materials or workmanship that occur under normal use during the warranty period.
The warranty does not cover normal wear and tear, damage caused by misuse, improper care, unauthorised repairs, and personalisation.
If your claim is approved, we will cover return shipping for the item.
The warranty is only valid for the original purchaser.
To make a warranty claim, please refer to our Product Assurance page and select the correct coverage you'd wish to file a claim against.
Yes, we require a valid proof of purchase for all warranty claims.
If approved, we will offer a repair, replacement or a refund at our discretion, depending on product availability and the nature of the defect.
We always aim to reply back to you within 24 hours of your submission. Resolution times may vary depending on the nature of the claim.
Yes, the warranty still applies to sale and discounted items.